Here's a collection of the most frequently asked purchasing and ordering related questions we get.

- What is this DKK and how much is it worth compared to US$?

- Why don't you just list the prices in US$ instead?

- What if I need to return a unit for warranty repair?

What is this DKK and how much is it worth compared to US$?

DKK stands for Danish Kroner, and is the currency in Denmark. In order for you to calculate how many US$ (or other currencies) 1 DKK is worth, you can follow the link at the top of our pricelist to go to a table of exchange rates (provided by Pacific). However, since the table is a bit confusing to look at, we can tell you that 1 US$ equals app. 7.3 DKK at the time of writing, but for hourly updated rates you should check out the table from Pacific.
This means that in order to find the US$ price, you need to divide the DKK price with 7.3.
Do remember however that a minimum 10% discount are offered as long as we do not have local representation.

Why don't you just write the prices in US$ instead?

Since we are a Danish company and our customer are from all around the world, we have chosen to list all prices in DKK and just provide a link for people to calculate the price in their local currency for them selves.

We are working on a smarter version of the pricelist (eta. 3-4 weeks), which amongst other things gives the customer the ability to choose which currency they would like the prices to be displayed in. We think this will be the ideal solution for everyone around the world. 

What if I need to return a unit for warranty repair?

The CoolWhip Team has also taken care of that, as you just send us an e-mail with your problem, and if your problem requires you to return a unit, you will be given a UPS return shipping number, which you pass on to your local UPS representatives. then they will take care of the rest. It is as easy as if your were dealing with the local PC-shop (sometimes perhaps even easier, depending on your local PC-shops).

More to come...